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Rainer Aigner is an accomplished professional with extensive experience in customer care, digital marketing, and operations. Currently serving as the Customer Care Team Lead at Typeform since October 2019, Rainer also holds the title of Customer Care & Compliance Advocate. As the Owner and Co-founder of Grounded In Humanity since September 2012, Rainer contributes to the electronic music label's success. Previous roles include Digital Marketing & Customer Operations at EthicHub, where Rainer focused on P2P lending based on blockchain technology, and Co-founder of Prende, specializing in training for iterative design and Agile methodologies. Rainer's career began with leadership positions at Rational Group, including Support Manager and Client Services Team Lead, which refined skills in team management and project oversight. Educational credentials include a Master's Degree in Innovation & Entrepreneurship from TEAMLABS, an Executive Program in Digital Marketing from The Valley Business & Tech School, and advanced degrees in urban planning and geographic information science.