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Nick Colby possesses extensive experience in customer support and technical assistance, having worked at Typeform since October 2021 in various roles, including Technical Customer Support Advocate and Senior Customer Support Advocate, handling billing disputes and collaboration with product teams. Prior to Typeform, Nick led the US support team at simPRO Software and held multiple positions there, ranging from Information Technology Support Administrator to Product Specialist, focusing on troubleshooting and customer training. Earlier career highlights include logistics management at Left Hand Brewing Company and roles at FedEx Express and Frazer Computing, where Nick provided technical customer support. Nick holds a Bachelor of Business Administration from the State University of New York College at Potsdam and an Associate of Applied Science in Criminal Justice from SUNY Canton.