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Ken joined Tyne and Wear Fire and Rescue Service in 1994 where he was posted to the Fossway Fire Station on the Green Watch. Ken worked at various locations within Tyne and Wear culminating in him becoming a Watch Manager at Tynemouth Fire Station. After 16 years on station, Ken moved into a Station Manager Role, within Service Headquarters.

Ken worked as a Station Manager within the Operations Department. His role was to develop the Service operational capabilities. He was instrumental in the introduction of Targeted Response Vehicles, cold cut extinguishing technology and the Services enhanced Command and Control Appliance.

Following his role as a Station Manager within the Operations Department, Ken undertook various roles as a Group Manager, firstly as a Group Manager within Service Delivery, then Head of the Services Training Centre. Ken also head spells as Head of the Resilience Department and Head of Operations and Fire Control.

Ken recently undertook the role of Area Manager for Digital, Data and Safety, delivering on one of the Services three key strategic priorities; Digital and Data.