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Jo-an Pelaez has over a decade of experience in customer service, currently working at Tyco Fire & Building Products since August 2009. Prior to this role, Jo-an served as a Logistic Coordinator at Al Naboodah Cargo Centre LLC from February 2008 to July 2009. Jo-an holds a Bachelor's Degree in Computer Engineering from Notre Dame of Marbel University, earned between 1997 and 2002.