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Fonzy Cruz is an experienced Information Technology Specialist currently employed at Microsoft since July 2022, and previously worked as a Service Desk Analyst at PNM Resources from August 2018. Fonzy's skill set includes desktop support, network setup, data migration, and software installation, along with comprehensive troubleshooting for various technical issues. Prior experience as a Desktop Remote Agent at Pc Experts involved remote troubleshooting and customer education on computer usage, while a role as a Support Specialist at The Kemtah Group, Inc. included assisting with EPIC-related inquiries and ticket management. Fonzy holds an Associate's degree in Computer Systems Networking and Telecommunications from ITT-Tech NM.