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Kevin Tran is a seasoned professional with extensive experience in data analysis and system administration. Currently serving as a Senior System Administrator and Data Analyst at Twist Bioscience since December 2018, Kevin has previously held multiple roles at NatureBox from September 2013 to September 2018, including Junior Data Analyst, Customer Service Analyst, Customer Experience Supervisor, Customer Service Team Lead, and Snack Concierge. Key accomplishments involve developing self-serve data tools, enhancing customer support through data-driven strategies, and managing performance metrics to improve customer satisfaction. Kevin's technical expertise includes SQL, Redshift, S3, Heap, and Looker. Academic credentials include a Bachelor of Arts in Economics from UC Irvine, obtained in 2011. Additional past experience includes various internships focused on social media and marketing.