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Ian Gray is an experienced professional in engineering and customer support, currently serving as a Staff Equipment Engineer at Twist Bioscience since May 2022. Prior to this, Ian held the position of Field Service Engineer II at Illumina from May 2017 to August 2022, and also served as Customer Support Manager at Mimic Technologies Inc. from March 2011 to November 2016, focusing on robotic surgical simulation and customer engagement. Ian's background includes roles as a Case Manager at Project Access Northwest, where patient care was facilitated, and as a Document Specialist at Jones and Stokes, where editing and formatting of scientific documents were performed. Ian holds an Associate's degree from Seattle Central College, completed between 2005 and 2007.