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Benjamin Tan is a seasoned professional with extensive experience in customer support and operations within the biotechnology sector. Currently serving as Customer Support Supervisor for the APAC region at Twist Bioscience since August 2019, Benjamin is responsible for team development, workflow optimization, and compliance with company policies. Prior to this role, Benjamin excelled as a Senior Customer Support Specialist at Illumina, managing customer accounts and ensuring order accuracy in Non-Invasive Prenatal Testing. Previous roles include Procurement Executive at Vela Operations Singapore Pte Ltd, Sales Operations Executive at VIVAMUI Pte Ltd, and Research Assistant at the National University of Singapore. Benjamin holds a Bachelor of Science in Biochemistry and Genetics from The University of Queensland, a Diploma in Biotechnology from Singapore Polytechnic, and is currently completing the NUS Future Leaders Programme in Organizational Leadership.