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Rachel Heathfield has work experience primarily in the educational publishing industry. Rachel started their career at Waterstones as a Bookseller from an unspecified date until 2015. From 2015 to 2018, Rachel worked at Twinkl Educational Publishing as the School Membership Manager, where they managed a small team and facilitated the development and scalability of the B2B business. From 2018 to 2019, they held the position of School Business Development Manager. In 2019, Rachel transitioned to the role of School Customer Experience and Projects Manager, overseeing a medium-sized team and being responsible for customer service, project management, and mentoring potential leaders across the company. From 2021 to 2022, they were promoted to the Senior School Customer Experience and Projects Manager, where they continued to lead a team, deputize for the head of department, and manage projects. Rachel's most recent role at Twinkl is Head of Schools, which they began in August 2022.

Rachel Heathfield completed their Bachelor of Arts degree in History at York St. John University from 2009 to 2012. Rachel then pursued further education and obtained a Master of Arts degree in American History (United States) from The University of Sheffield from 2013 to 2014.