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Renata Palazzo has extensive experience in software engineering and product development, currently serving as the Director of Software Engineering at Twilio since November 2020, following a progression from Senior Software Engineering Manager. Renata's previous roles include Director of Product Development and Senior Software Development Manager at ADP Brazil Labs and Business Systems Analyst at Dell. Additionally, Renata contributed as a member of Open Mind Brazil from March 2023 to March 2024. Early career experience includes IT Project Manager and Business Analyst at Gerdau, focusing on HR solutions. Renata holds an MSc in Computer Science from the Federal University of Rio Grande do Sul and a BSc in Computer Science from Universidade Católica de Pelotas, along with foundational education from Universidade Federal de Pelotas and Escola Técnica Federal de Pelotas.