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James Weatherly is a skilled Services Operations Systems Analyst at Twilio Inc., specializing in configuring ticketing systems and creating metrics for service improvement, with a tenure beginning in March 2019. Prior experience includes a role as Sr. Support Engineer at SendGrid, where responsibilities included troubleshooting SMTP and API issues, and providing timely escalations and customer interactions. James has also served as a Customer Service Specialist at mywedding.com, enhancing CRM efficiency and achieving high customer satisfaction ratings, alongside customer support roles at Photobucket and Sparkfun Electronics, focusing on troubleshooting and inter-departmental communication. James holds a high school diploma from Fort Collins High School, graduated in 2004.