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Micah MacDonald is an accomplished Information Technology professional with extensive experience in IT support and configuration management within government and corporate environments. Currently serving as the Information Technology Support Services Team Lead at Tuvli, Micah manages IT Support Services through configuration management and deskside support teams while ensuring adherence to established processes. Previous roles include Configuration Manager at The Maasai Group, LLC, where responsibilities mirrored current roles, and significant positions at American Institutes for Research, SAIC, and AECOM, encompassing service desk management, asset management, and technical support. Micah holds a Bachelor of Science degree in Mechanical Engineering from Florida Institute of Technology.