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Duygu M. has a strong background in customer experience and operations, holding positions such as Müşteri ve Süreç Deneyimi at Türkiye Sigorta and E-Commerce CX&Process Senior Specialist at FLO Mağazacılık. Duygu M. has also contributed to operations development as an Operations Development Specialist at Getir, and gained experience as an Operations Specialist at MOOV and Customer Relations Specialist at Çelik Motor. Duygu M. holds a Master’s degree in Marketing/Marketing Management from Marmara University, obtained between 2020 and 2021, and completed an undergraduate degree at Karabuk University from 2008 to 2011.