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Zeynep Pacci is an experienced IT Architect at Türkiye İş Bankası since August 2012, responsible for strategic technology transformation decisions aligned with company culture, ensuring high availability with a 99.95% uptime SLA target, and enhancing observability across platforms. Zeynep's expertise includes implementing the Scrum framework, mentoring team members, and designing tailored solutions for observability tools. Prior roles include Senior IT Specialist and IT Specialist at Türkiye İş Bankası, playing a pivotal role in data center migration and improving observability infrastructure. Zeynep previously worked as an IT Consultant at IBM, providing technical expertise to major clients and implementing custom solutions. Zeynep holds a Master's and Bachelor's degree in Computer Engineering from Okan University.