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Claire E. is an accomplished leader in contact centre operations with extensive experience spanning several high-profile organizations. As the Head of Contact Centre Operations at TUI since August 2018, Claire oversees approximately 1000 full-time equivalents in UK and offshore customer service contact centres, focusing on learning and development for technical teams and driving operational efficiencies. Previously, Claire led five IUC sites at Care UK, emphasizing team performance and compliance with clinical standards. Additionally, Claire served as the Customer Operations Director at Interserve, managed customer contact at Telford & Wrekin Council, and held a significant role at The AA, where responsibilities included performance management and operational strategy across multiple teams. Educational qualifications include a BIFM in Facilities Planning and Management, NVQ in Lean Practice, and various business-related certifications.