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Damien McHale is an experienced leader in customer service and team management with a strong track record across multiple organizations. Currently serving as Team Manager for Domains at Tucows since June 2021, Damien oversees a team of up to 7 agents, focusing on performance coaching, staff development, and achieving business targets. Previously, Damien held positions including UK Team Captain at Ubeeqo, Team Leader for International Reservations at Sixt, and Customer Service Team Leader at Booking.com, where responsibilities ranged from managing teams of up to 30 agents to conducting staff training and performance reviews. Additional experience includes roles at Deaf Children Australia, National Australia Bank, ACA Research, and Empower Group, highlighting expertise in customer relations, call center operations, and strategic team development.