Julie De Carlo is an accomplished Compliance Officer and Senior Advisor at Tucows Domains, with extensive experience in customer support, compliance, and team leadership. Since August 2017, responsibilities have included engaging with agents on domain and email services, creating and managing problem tickets in Zendesk, and collaborating with engineering and compliance teams on product changes and legal requests. Julie has a strong background in training and coaching, having facilitated numerous new-hire classes and conducted quality monitoring for a team of over 20 agents. Previous roles at Rogers Communications, CIBC, and Bell Mobility have further developed exceptional customer service and communication skills. Julie holds an Associate's degree and a Diploma in Journalism from Humber College.
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