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Nestor Castillo is a seasoned professional with extensive experience in service delivery and operations management, currently serving as Global Director of Service Delivery at TTEC since March 2022. Previous roles include Consultant at Insite Managed Solutions, where operational performance improvement plans were developed, and Director of Site Operations at Concentrix, leading teams to achieve operational excellence. Other notable positions include Executive roles across multiple teams and countries, fostering client relationships and enhancing service delivery processes at Concentrix and Inktel Contact Center Solutions. Nestor has a robust background in operational strategies, financial management, and team development. Nestor is pursuing a degree in International Business from Broward College and has a foundational education from Manhattan College.