ÂÜÀòÂÒÂ×

Michelle Hacker is an experienced learning and development professional with a significant background in leadership roles across various organizations. Currently serving as the Director of Learning and Development at TTEC since July 2020, Michelle previously held multiple positions at UnitedHealth Group from 1987 to 2019, including Associate Director of Training and Training Manager, where leadership was provided to teams focusing on customer service and operational efficiencies. Michelle's expertise spans instructional design, project management, and the development of training programs aimed at enhancing organizational performance and efficiency.