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Emily Terpening has a diverse work experience spanning across various organizations. Emily is currently working as a Customer Experience Manager at Sparrow since June 2023. Previously, they worked as a Customer Experience Lead at Gusto from October 2018 to June 2023, and also briefly as a Learning and Development professional at Gusto. Prior to that, they have also worked at Target in various roles starting from Presentation/Pricing Team Leader in April 2013 to Executive Team Lead Human Resources from December 2016 to October 2018, while also worked as Senior Sales Floor Team Leader and Executive Team Leader Sales Floor/Guest Experience in between. Overall, their professional experience highlights their expertise in customer experience, HR management, sales, leadership, and team development.

Emily Terpening earned their Bachelor's degree in Criminal Justice and Corrections from the University of Wyoming, completing their education from 2009 to 2012.