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Joe Farnsworth is an accomplished leader in customer experience and service management with extensive expertise demonstrated at various high-profile organizations. Currently serving as Sr. Director of Global Customer Experience and Sr. Director of CX Transformation at Trustpilot, Joe orchestrates exceptional customer experiences while overseeing a global team in Trust & Safety. Previous roles include Director of Customer Service at Secret Escapes, where Joe implemented cost-saving strategies, and Sr. Director Customer Experience at WorldVentures Holdings, managing extensive operational teams across multiple locations. With a solid educational foundation that includes an MBA in International Business and Finance, Joe brings a strategic, innovative approach to enhancing customer-centric operations across diverse industries.