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Helen Meaden is a seasoned professional in operations and customer service management with extensive experience in the energy and communications sectors. Currently serving as the Group People and Purpose Director at Trust Alliance Group since April 2024, Helen previously held the position of Business Unit Director and Chief Ombudsman at the Communications Ombudsman. Prior roles include Director of Operations and Head of Operations at Ombudsman Services, and various director positions at Spark Energy UK, where leadership spanned essential services for both business utilities and telecommunications. Additionally, Helen contributed to Ecotricity as Head of Customer Operations, overseeing B2C and B2B operational activities and strategic planning. Helen's early career at SSE plc included multiple roles focusing on customer service and project management, with a Bachelor of Science in Environmental Science from The Open University.