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Erin Lopez is an experienced professional currently serving as the Senior Manager of Claims Support at Trupanion since December 2013, where responsibilities include creating business guidelines, developing productivity metrics, and supervising a team of 30 assistants. Erin has a strong background in customer service and process improvement, demonstrated through collaborations with IT and quality assurance teams. Prior experience includes roles as a Team Manager at PreciouStatus, where engagement with healthcare technology and sales was prominent, and as a Laboratory Teaching Assistant at Carleton College, focusing on neurobiology research. Erin graduated from Carleton College with a Bachelor of Arts in Biology in 2013, and has a history of coordinating large campus events and managing budgets during earlier roles.