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Michael Rose, MBA, currently serves as Operations Manager II at Truliant Federal Credit Union, overseeing the daily operations of lending teams and the Contact Center, leading a team of managers responsible for various associate teams. Prior to this role, Michael held various positions at Truliant Federal Credit Union, including Operations Manager and Service Manager. Michael's experience also includes a position at Worldpay as Manager of Sales Operations, where leadership of support coordinators and development of procedures were key responsibilities. Earlier in Michael's career at Verizon Wireless, roles included Manager of Vendor Management and Supervisor of various customer service teams, focusing on performance and training. Michael holds an MBA and a BS in Business Management from the University of Phoenix.