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Ciji Wright is a seasoned professional with extensive experience in contact center operations, currently serving as the Director of the Member Contact Center at Truliant Federal Credit Union since September 2008. In this role, Ciji is responsible for developing and implementing strategies to ensure efficient performance and a positive culture while adhering to compliance standards. Previous positions within Truliant Federal Credit Union include Operations Manager, Sr. TruService Manager, TruService Manager, TruService Coordinator, Member Services Specialist, and MCC Deposit/Lending Representative, showcasing a progressive career with a strong focus on team development and performance excellence. Prior experience includes serving as a Licensed Insurance Agent at GMAC, emphasizing customer service and client education. Ciji holds a Bachelor of Science degree in Communication and Media Studies from Appalachian State University.