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Francesca Penazzi serves as the Client Operations Manager at TrueLayer, leading a team that focuses on transforming payment solutions since August 2021. Prior to this role, Francesca held various positions at Air Liquide, Bloomberg LP, Paradigm, and Royal Mail, acquiring extensive experience in customer care, project coordination, and administrative support. Francesca's educational background includes a Master's degree in Japanese Studies from Università Ca'​ Foscari Venezia and a Diploma in Advanced Studies from Oxford Brookes University, complemented by a Bachelor's degree in Japanese Language and Literature from Università Ca'​ Foscari Venezia.