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Brent Quickel is a seasoned professional with extensive experience in operations and technology management. Currently serving as the Director of Operations and Technology at True Market Insiders, Brent successfully implemented a Jira service desk and developed an Incident Response workflow to enhance operational efficiency. Previous roles include managing the global support service desk at 14 West, where Brent centralized support teams, improved throughput, and streamlined operations. At Verizon, Brent held multiple analyst positions, focusing on performance management strategy and system administration, where significant reductions in litigation risks were achieved through innovative metric scoring and employee performance processes. Brent holds a Master of Science in Industrial and Organizational Psychology from the University of Baltimore and a Bachelor of Arts in Psychology from the University of North Carolina Wilmington.