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Jordan Ericson is currently working as a Customer Retention Manager at Truckstop.com. Prior to this, Jordan has held various positions in customer experience and support roles, gaining expertise in coaching, team leadership, and process improvement. Jordan's educational background includes a Bachelor of Science in Consumer Affairs from South Dakota State University, with minors in Business, Political Science, and Leadership & Management of Nonprofit Organizations. Currently pursuing a Master of Social Work degree at Metropolitan State University of Denver.