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Natalie Megarry is an experienced Service Manager at CityFibre since June 2018, with a strong background in customer service and escalation management. Prior to this role, Natalie held various positions at Entanet from March 2011 to June 2018, including Provisioning Team Leader, Escalation Co-ordinator, Provisioning Agent, and Customer Service Representative, focusing on enhancing customer experience through effective escalation processes. Earlier in their career, Natalie worked as a Business Administration Controller at Profix Limited from 2008 to 2010, serving as the primary contact for local authorities and residential social landlords. Natalie earned a Bachelor's degree in Business Administration and Management from Nottingham University Business School between 2005 and 2008.