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Rickey Griffey is an experienced leader in customer success and operations management, currently serving as the Director of Customer Success at Critical Control since September 2023. Prior to this role, Rickey held positions including Director of Operations/Vendor Manager at UpNest from July 2019 to March 2023, where oversight of account management and an offshore call center was essential. Previous experience includes Assistant Call Center Manager at DialAmerica, Chief Operating Officer/Call Center Manager at Priority Payment Systems Midwest, and various managerial roles at GarbageMan A Green Company, Teleservices Direct, Back Office Support Systems, Sykes, and CDG Management, showcasing a strong background in team development, performance metrics, and call center operations.