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Andy Bui is an experienced customer support specialist with a strong background in technical support and troubleshooting across multiple industries. Currently employed at TripIt since March 2020, Andy assists users with various app and website issues while coordinating with Agile developers to resolve escalated concerns. Prior experience includes roles at DTEN, providing support for DTEN and Zoom products, and Apple, where Andy served as both a Senior Technical Support specialist and a Technical Support advisor, resolving complex issues and enhancing customer experience. Andy's earlier positions included sales and customer service roles at Best Buy, Walgreens, and Target, showcasing a diverse skill set in customer interaction and sales support. Andy holds a Bachelor's degree in English from Texas A&M University.