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Phillip Aiken is a Senior Site Reliability Engineer at Trintech, a position held since April 2014. Prior to this role, Phillip served as IT Director at Eddie Deen & Co from January 2001 to March 2014, where responsibilities included installing and administering Apache and IIS servers, managing Active Directory across multiple locations, configuring Cisco routers, maintaining corporate firewalls, and overseeing LAN and WAN environments. Earlier in their career, Phillip worked as a Contract Trainer and Contract Lead at Stream Global Services from November 1998 to October 2000, focusing on ticket resolution, call coaching, and associate training. Phillip holds a Bachelor of Science degree in Network Communications Management from Devry, earned between 2007 and 2012.