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Jacob Johnson is an accomplished professional in customer success, currently serving as Lead Customer Success Manager at TriNet Zenefits since February 2022, following Zenefits' acquisition by TriNet. With extensive experience at Zenefits, Jacob has excelled in various roles including Senior Customer Success Manager and Customer Success Manager, consistently achieving high performance metrics. Responsibilities encompass mentoring team members, collaborating with product and engineering teams, and overseeing client relationships to ensure satisfaction and retention. Prior to Zenefits, Jacob held multiple positions at Verizon Connect, contributing to business development and sales efforts. Jacob holds a Bachelor of Science degree in Business Administration with a focus on Management and Supply Chain Management from Appalachian State University.