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Jamie McIlwraith currently serves as the ISO and Business Continuity Lead at Tribal Group, where responsibilities include managing the integrated management system (IMS), overseeing global ISO certification, and facilitating external audits. Prior experience includes roles as a Quality Specialist at Worldline UK&I, where Jamie managed the ISO9001:2015 QMS, conducted internal audits, and reported non-quality costs. As an Internal Auditor at Dacoll Ltd, Jamie was qualified as an ISO 9001:2015 Lead Auditor, responsible for scheduling audits and conducting risk management exercises. Jamie's career began with roles that emphasized customer service and operational support, including experience as a Customer Service Representative at Aegon. Jamie holds a Bachelor of Arts in Religion/Religious Studies from the University of Stirling.