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Jose Diego Jaramillo Burgoa has extensive experience in IT service delivery and technical support, currently serving as a Senior IT Service Delivery Lead at Triara since February 2015, following a role as Senior IT Service Delivery Engineer. Prior experience includes a position as a Windows Technologies Consultant at FIRA, and various technical support roles at Wipro BPO, focusing on Microsoft platforms. Beginning a career in IT as a Systems Administrator at Minalum de Mexico S.A. de C.V., Jaramillo Burgoa also held positions as an Office Manager and Technical Support at Liconsa and CIBERCORP, respectively. Jaramillo Burgoa holds a Bachelor's Degree in Systems Engineering from Universidad del Valle de México, completed in 2009.