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Andrews Dumith, MSc, is an experienced IT Project Manager and Help Desk Supervisor at Trenam Law, specializing in the monitoring and enhancement of Help Desk KPI metrics and the deployment of enterprise-wide projects. Previous roles include Maintenance Technician at Travel + Leisure Co, where responsibilities encompassed preventative maintenance and customer service, and as a Technology Consultant providing ITIL-based evaluations for organizations. Dumith has held various managerial and technical positions at companies such as Pegaso Consulting, C.A. Diario Panorama, and BOD Banco Universal, leading significant projects like internet banking systems and server migrations. Educational qualifications include a Master's degree in Management of Science and Technology in Information Technology, alongside a Computer Engineering degree and an Associate's degree in Information Technology.