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Jacob S. has a diverse work experience spanning multiple industries. Jacob started working at Nossa Familia Coffee in 2016 as a Program Lead, where they played a key role in developing and growing the program. During their tenure, they worked on research and development, expanded the product line, and increased efficiency. Under their leadership, the program went from being a small side project to being stocked in regional grocery stores and served in large local businesses. Jacob also collaborated with the marketing and sales teams to create branding and design for the products. In 2018, they joined Juno Inc. and held multiple roles including Social Media Liaison/Quality Assurance, L1 Support Queue Manager, and Customer Support Specialist for the Special Incidents Team. Jacob worked on managing social media platforms, ensuring quality standards, and providing support to customers. In 2020, Jacob joined SeatGeek as an Event Expert for a short period. Currently, they work at Tremendous as a Product Support Specialist, a role they held from May 2020 to September 2022. In September 2022, they transitioned to the position of Customer Success Manager.

Jacob S. attended The Art Institutes from 2012 to 2013, where they obtained a Diploma. The field of study for this diploma is not specified.