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Kegam Ete is a skilled professional with extensive experience in customer service and operations analysis. Currently serving as a Partner Care Analyst at Trellix, Kegam collaborates with global teams to enhance business processes and data analysis while ensuring high-quality service standards. Prior to this role, Kegam worked as a Validation Specialist at McAfee, providing support to enterprise clients by validating licenses and generating service requests. Kegam's background includes significant positions at American Express, focusing on collection and operations analysis, as well as technical support engineering at Convergys. Kegam holds a Master's degree in English Literature from Sri Bhagawan Mahaveer Jain College and a Bachelor's degree encompassing History, Economics, and Political Science from St. Josephs College of Arts & Science.