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DeChantle Mace possesses extensive experience in various roles within the customer service and support sectors, primarily at Trellis since April 2017, where positions have included Reporting Specialist II, Contact Center Analyst, and multiple roles as a Student Outreach & Support Counselor. Prior experience includes a brief tenure at BCforward as a Social Media Ad Customer Service representative and at AT&T as a Retail Sales Consultant. DeChantle has a notable background in team management and operations, having served as a Supervisor at Sprint from February 2008 to February 2016. Educational qualifications include a Bachelor's Degree in Business Administration from Cedar Crest College and a SAS Visual Data Analytics Certification from Coursera.