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Aline Leite's work experience includes working as a Customer Experience Analyst at Trela since June 2022. Prior to that, they worked at Acordo Certo, starting as a Customer Experience Júnior from May 2020 to June 2021, and then as a Customer Experience Pleno from July 2021 to June 2022. Before joining Acordo Certo, Aline worked at Grupo Chroma as a Recepcionista from October 2014 to January 2019. In this role, they were responsible for handling phone calls, managing the Toyota fleet, coordinating information flow, controlling infractions, maintaining vehicle documentation, coordinating preventive and corrective maintenance, and managing invoices.

Aline Leite completed their undergraduate degree in Marketing from Uninove - Universidade Nove de Julho between 2021 and 2023. Additionally, they obtained several certifications, including "Gestão de Pessoas" from Sebrae in February 2023, "Customer Experience: Garanta a melhor experiência ao cliente" from Udemy in April 2022, "Google Planilhas - Módulo Básico" from Udemy in April 2022, and "RA Day" from Universidade Reclame AQUI in March 2021.