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John Ortiz is an experienced IT support professional with a diverse background in technical assistance across multiple organizations. Currently serving as an IT Support Analyst at TreeHouse Foods since August 2015, John previously worked as a Help Desk Analyst at Draper and Kramer, Incorporated, where support was provided for computer and telephony needs for employees and external users. Additional experience includes a role as an Installation Packager/Q&A Analyst at IBM, where John focused on creating automated software installations, and positions in various educational institutions, including Civitas Schools and Chicago International Charter School, where responsibilities encompassed network maintenance, software support, and troubleshooting. Early career roles involved laptop and computer building and repair at Pc Custom Solutions and Frontera Business Solutions, where setup of small office networks was also key.