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Shane Blackwell BA (Hons) is an accomplished professional with extensive experience in business process management, quality management, and customer operations. Currently serving as the Business Process Manager at Travis Perkins plc since January 2013, Shane has specialized in ISO 9001:2015 accreditation and quality management systems. Previous roles include Customer Operations Manager and Contract Administrator overseeing significant contracts, such as the £5m Social Housing Programme for Leicester City Council. Additionally, Shane held positions of leadership as Chairman of the Audit and Corporate Governance Committee and District Councillor for Blaby District Council. A strong background in tourism is evident from earlier roles at G4S and Leicester Shire Promotions, where Shane contributed to strategic development and marketing. Shane's educational credentials include a 1st Class BA (Hons) in Business Studies and ongoing professional development in Lean Six Sigma.