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Benjamin Riley currently serves as Customer Care Team Lead at Travel Insured International since August 2023. Previously, Benjamin held the position of Team Lead at IEM from 2021 to 2023, managing a team of over 20 Call Center Agents for Homeowner Assistance Fund programs, ensuring compliance with government guidelines. Benjamin's experience also includes roles as a Customer Service Representative at IEM and Customer Experience Specialist at CastleBranch, providing exceptional support and guidance. Earlier positions encompassed various roles in the arts and hospitality sectors, including Gallery Director at MONROE ARTS CENTER INC and Barista at Starbucks. Benjamin holds a Bachelor’s degree in Art/Art Studies and a Minor in Art History from the University of Rhode Island.