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Wajhi Hassan is a seasoned IT professional with extensive experience in service desk support and active management of IT systems. At Transputec Ltd since August 2019, Wajhi serves as a Senior Service Desk Analyst, providing comprehensive 1st and 2nd level support, Citrix Cloud Administration, and managing critical IT infrastructure such as print and file servers and Microsoft Exchange server maintenance. Previously, Wajhi worked at PepsiCo as an Access Management Analyst, where responsibilities included managing Active Directory and overseeing SharePoint and Office 365 services. Earlier roles include Network Administrator at National Development Consultants and IT Helpdesk Engineer at Warid Telecom. Wajhi holds a Bachelor's degree in Computer Systems Networking and Telecommunications from Hajvery University.