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Audrey Johnson is an experienced healthcare professional with a robust background in clinical informatics and patient experience management. Currently serving as a Care Experience Specialist at Henry Ford Health, Audrey coordinates complex patient relations and grievance processes to ensure effective issue resolution. In addition, work as a Clinical Informatics Specialist for TransForm Shared Service Organization involves managing the implementation and support of patient care technologies while liaising between leadership and clinical teams. Previous roles include a Certified Epic Consultant, Principal Trainer, and various project management positions, showcasing expertise in training, system optimization, and workflow improvement. Audrey holds a Bachelor of Science in Education from Oakland University and has pursued additional leadership training through Epic University and the Niagara Institute.