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Attila Benke is an experienced professional in service delivery and management, currently serving as a Service Improvement Manager at transcosmos Europe since October 2020. In this role, Attila oversees priority projects aimed at enhancing operational performance and achieving business objectives through collaborative improvement initiatives. Previously, Attila held various positions at transcosmos Europe, including Service Delivery Manager, where oversight of a 250-employee international customer service team took place, and Customer Service Supervisor, focusing on service strategy and team performance. Attila’s early career includes roles at Hilton St. Anne's Manor as Deputy Front Office Manager and Guest Relations Manager, emphasizing team management and customer satisfaction. Attila holds a Master's degree in Social Sciences from the University of Debrecen.