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Kyla Smith-Starks is an experienced professional in client services and management, currently serving as Senior Vice President of AAPAC at Transcom. Previously, Kyla held the position of Vice President of Account Management (CSM) for North America at Transcom and Vice President of Client Services at Inktel Contact Center Solutions. In earlier roles, Kyla was the Director of Client Results at Arise Virtual Solutions Inc., as well as serving as Director of Corporate Teleservices at Caesar's Entertainment and Operations Manager at New Horizons CLC.