Kassandra Lewis is a seasoned operations management professional with extensive experience in the business process outsourcing (BPO) industry. Currently serving as a Senior Operations Manager at Transcom since April 2017, Kassandra focuses on cultivating a people-first culture and leading a dedicated team to achieve results. Prior to this role, Kassandra spent a decade at Sitel Group, where a progression from Team Lead to Senior Operations Manager involved building effective operational teams and transitioning services from in-center to virtual environments. Kassandra's career also includes experience as a Collections Specialist at General Revenue Corporation from April 2006 to April 2007.
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