Daniel Medina Mu?oz has extensive experience in IT service delivery and management, currently serving as an IT Service Delivery Senior Manager and Technical Account Manager at Transcom since January 2021. Prior to this role, Daniel held the position of Manager Services & Support - Provisioning at Scotiabank from January 2020 to January 2021. Daniel's career began at Teleperformance, where a decade was spent in various managerial roles, including Major Incident Management Manager, Problem Management Manager, and Desktop Support Manager, among others. Daniel holds an educational background from Polit¨¦cnico Grancolombiano.