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Jennifer Veale is a seasoned professional with extensive experience in customer service and process improvement, currently serving as a Senior Process Improvement Analyst at Trainline since May 2017. In this role, Jennifer collaborates with Product, Finance, and Data teams to facilitate the migration of agent tool systems onto a new platform, enhancing agent and client access to advanced features. Jennifer has also contributed to operational efficiency through the analysis of losses and the development of guidelines to improve customer service processes. Previous roles include European Customer Service Representative and Operations Administrator, showcasing a strong background in training, customer support, and administrative functions. Educational accomplishments include Higher National Certificates in Administration and IT, as well as Tourism from Edinburgh College and Edinburgh's Telford College.